1.Return product definition


When customers complete purchases through product consultation or directly on the relevant platform of the mall, we will assist them in obtaining technical support or commodity consultation services for the goods or products purchased. However, in some cases, the customer's dissatisfaction with a product may be completely beyond our control, in which case it may be treated as a return, if the customer requests a return and meets the specifications of the return policy of the mall, consumption The amount will be refunded to the customer.


2.refund policy


According to the "Consumer Rights Protection Law", online shopping consumers are considered to be hesitant within 7 days (including 6 days, national holidays) from the date of receipt of the goods, but the hesitation period is not a trial period, especially based on information. The product (online course) involves copyright. When you use the course, including: login to the learning website, we are unable to process the return for you. Please return according to our application to ensure your rights. After receiving your return request, Customer Service will check it. If you meet the return conditions, please contact customer service to inform the refund process. Description of the return policy:


  ■When returning some physical goods, the consumer must bear the shipping costs incurred for delivery and return. Please carefully evaluate the product for compliance when purchasing.


  ■For taxes on physical goods due to cross-border sales, we will not refund the amount of the merchandise tax paid when you apply for a return.